Terms & Conditions

Personal Data

CW Jewels Pte Ltd, thereafter as CW Jewels, will not disclose any of your personally identifiable data with anyone or any company and will be dealt in the strictest of confidence. CW Jewels may contact you for marketing purposes regarding our news, products and services from time to time. You may opt out of such marketing contacts at any time by contacting us at enquiry@cwjewels.com

Diamond Certification

Our stones are certified by independent laboratories as well as by CW Jewels itself. Identification of your diamond could be proved by one of the following certifications – GIA (Gemological Institute of America), EGL (European Gemological Laboratory), HRD.

Diamonds & Other Precious Stones

CW Jewels provides only the best quality stones for their customers. Diamonds and other precious stones are chosen under strict standards for the unique characteristics identifying them.

CW Jewels offers complimentary inspection, however, cleaning of stones is only complimentary within the first year of purchase. Furthermore, customized settings, certain types of repairs and alterations are only complimentary within 3 (three) months after purchase and are subjective on a case-by-case basis depending on the design.

CW Jewels will not replace for their clients any small accenting sapphires or other coloured stones or diamonds if they chip, break, or are lost. CW Jewels will not replace the center stone or any diamonds lost and recommends insurance carriers for this type of coverage. In any case, labor cost and material fees will take place for all the repair and alteration works.

In no case shall CW Jewels Pte Ltd, their directors, employees, affiliates and suppliers or any other service providers be liable for any injury, loss, claim, or any direct and indirect consequential damage of any kind (including stones handed or brought over by clients themselves).

Packaging

CW Jewels’ customers can be assured in the security and safety of the goods delivered to them. All the jewelry pieces are delivered in a lovely decorated box for an exceptional customer experience.

Delivery

Customers have to self-collect all the orders at the CW Jewels office, unless otherwise agreed upon.

Payment

For our customers the following payment methods are available: cash, wire transfer, Paypal, NETS. All the jewelry prices are to be made in Singapore Dollars, unless otherwise agreed upon.

For all custom made pieces a deposit of 50 % (fifty percent) from the total order value has to be made. The deposit has to be received by CW Jewels within 3 (three) working days from the date of order acknowledgement. A customer is obligated to complete the purchase by sending the full payment to CW Jewels prior to handover of the ordered piece.

Order Cancellation Policy

Should you need to cancel your custom-made order then your deposit will not be refunded and CW Jewels reserves the right to require their clients to pay the remaining 50% of the total cost to cover the administrative, preparation and material cost. This fee covers our time for correspondence, material purchasing and other actions involved in preparation to create a custom made jewelry. Gemstones purchased are subjected to a non-refundable fee. Once the order is completed, returns cannot depend on a case-by-case basis.

Exchangeable & Refunds

Ready-made items sold can however be eligble for an exchange for another item of the same or higher value within 3 (three) days of purchase. To this end, CW Jewels does not allow any form of refund for any items including those pieces with unique modifications and personalization, as well as items that have been altered in any way before and or during after sale, unless otherwise stated. All items once sold are strictly non-refundable for cash.

CW Jewels guarantees that a custom made piece will match the final design approved by a customer including the type of stone(s), color of stone, type of metal and dimensions. Please feel free to contact us if you need any further assistance with the clarification of your order.

CW Jewels reserves the authority to cutoff credit, terminate the account, and/or the right to change all the terms and conditions above now and again without further notice. These terms and conditions shall overrun all prior terms and conditions.